Unit Reconfiguration Request

Used to request a change to the configuration of your unit including the security schedule or detection zone, or to report an issue.

LIVE UNIT INFORMATION

Failure to complete this section will result in a denial of your request
TDC#

Format needed: TDC#####
The TDC number is the serial number for the Live Unit needing configuration and can be found next to the unit name in the VMS.
Company Name
Your Name Your Name First Last
Your Phone Number Your Phone Number - ### - ### ####
Your Email Address

Use your LVT login credentials.
If your role in the system is not Admin level your request will be denied.
Your Customer Success Manager Your Customer Success Manager First Last
PLEASE INDICATE THE REQUEST TYPE
Please select one

Please select one Security Schedule Change Only Configuration Adjustment (if bounding line needs a slight adjustment or the security schedule needs to be changed) The unit has already been moved, please update analytic zones Configuration Issue (if the configuration don't match what was submitted/requested) Create a New Announcement Profile only
Describe the issue you are experiencing.

Upload any supportive images or videos below.
***IMPORTANT*** IF YOU ARE USING A PROFESSIONAL MONITORING COMPANY, PLEASE INFORM THEM OF YOUR SCHEDULE CHANGE.
ALERTING AND NOTIFICATIONS

WHAT DAYS AND HOURS WILL YOUR LIVE UNIT BE ALERTING?
Do you need to change your security schedule?

Do you need to change your security schedule? Yes, I will add a new Security Schedule below No, keep my current Security Schdedule
***IMPORTANT*** IF YOU HAVE SELF SERVICE SCHEDULING ENABLED, PLEASE ATEMPT TO SET IT BEFORE CONTACTING SUPPORT
List each day of the week and the time frame in which you want the Live Unit to detect activity and send alerts.
CONFIGURATION INFORMATION

WHEN AN ALERT IS TRIGGERED, WHAT WOULD YOU LIKE THE LIVE UNIT TO DO?
Select any and all options:

Select any and all options: Keep my current Deterrent Profile (no change). Activate the flood light (they will be on for 60 seconds). Activate the red/blue strobe lights at the top of the mast (it will flash for 60 seconds). Play the following recording: "Trespassing, recording in progress".

The deterrent profile is what the Live Unit does when alerts are triggered. (strobes flashing red, floodlight or audio announcement)
If you don't want the unit having any audible or visual deterrents, select one of the following

If you don't want the unit having any audible or visual deterrents, select one of the following Stealth Mode: I want to receive alerts but I don't want the strobes, flood light or audio to play when there is an intrusion. I don't want a Deterrent Profile (I don't want the LiveUnit to do anything when there is an intrusion and I don't want alerts. I just want it to record.).

The deterrent profile is what the Live Unit does when alerts are triggered. (strobes flashing red, floodlight or audio announcement)
What would you like to detect?

What would you like to detect? Humans Vehicles Both Humans and Vehicles
When an alert is triggered, how would you like the notification to be sent?

When an alert is triggered, how would you like the notification to be sent? I would like an alert notification to be sent immediately I would like the alert notification to be sent after the object has been the area for a pre-defined amount of time. (Max of 60 seconds)
Speaker Volume Preference

Speaker Volume Preference Low Medium High Max

If not filled in this will be left to what it currently is
Schedule for Announcement Profile
Frequency for Announcement Profile to be played
Attachment of Audio
If not providing an Audio File, provide a script for what the new announcement profile should say
The blue top of the mast strobe lights need to be:

The blue top of the mast strobe lights need to be: Off On from 6pm-6am Flashing all of the time
FIELD OF VIEWS (Camera Home Position)

FOLLOW THE INSTRUCTIONS BELOW TO SHOW US WHERE YOU WANT YOUR CAMERAS POINTED.

1. Log into your Live Unit.

2. Pull up the Left or Right THERMAL camera.
**Thermal cameras have a slightly different field of view versus the optical cameras.**
(Some cameras do not come equipped with thermals, please use the optical view instead)

3. Move your camera to the desired "Home Position."

4. Take a screenshot of the camera view (the new Home Position).

5. Using the screenshot and the tool of your choice, draw the detection zone around the area where you want to run detections. Alerts will be triggered when something happens inside of this perimeter.

6. Use this file format: "Right_Thermal" and "Left_Thermal." Use PDF, JPG, or PNG files.

7. UPLOAD YOUR FILES
Failure to complete follow these steps will result in a denial of your request.

If your request does not need Field of View updates you do not have to worry about the section above.
FILE UPLOAD

Please upload any supportive images or videos
EXAMPLE

BELOW IS AN EXAMPLE OF A FIELD OF VIEW (HOME POSITION WITH THE DETECTION ZONE) PICTURE:
Additional Requests Needed

If your request does not meet any of the above parameters, you are requiring a schedule change, or an announcement profile.
Additional Files as Needed

Unit Reconfiguration Request

Unit Reconfiguration Request

LIVE UNIT INFORMATION

PLEASE INDICATE THE REQUEST TYPE

IMPORTANT IF YOU ARE USING A PROFESSIONAL MONITORING COMPANY, PLEASE INFORM THEM OF YOUR SCHEDULE CHANGE.

ALERTING AND NOTIFICATIONS

IMPORTANT IF YOU HAVE SELF SERVICE SCHEDULING ENABLED, PLEASE ATEMPT TO SET IT BEFORE CONTACTING SUPPORT

CONFIGURATION INFORMATION

FIELD OF VIEWS (Camera Home Position)

Failure to complete follow these steps will result in a denial of your request.

EXAMPLE

Additional Requests Needed

Unit Reconfiguration Request

Unit Reconfiguration Request

LIVE UNIT INFORMATION

PLEASE INDICATE THE REQUEST TYPE

***IMPORTANT*** IF YOU ARE USING A PROFESSIONAL MONITORING COMPANY, PLEASE INFORM THEM OF YOUR SCHEDULE CHANGE.

ALERTING AND NOTIFICATIONS

***IMPORTANT*** IF YOU HAVE SELF SERVICE SCHEDULING ENABLED, PLEASE ATEMPT TO SET IT BEFORE CONTACTING SUPPORT

CONFIGURATION INFORMATION

FIELD OF VIEWS (Camera Home Position)

Failure to complete follow these steps will result in a denial of your request.

EXAMPLE

Additional Requests Needed

IMPORTANT IF YOU ARE USING A PROFESSIONAL MONITORING COMPANY, PLEASE INFORM THEM OF YOUR SCHEDULE CHANGE.

IMPORTANT IF YOU HAVE SELF SERVICE SCHEDULING ENABLED, PLEASE ATEMPT TO SET IT BEFORE CONTACTING SUPPORT